This policy explains how paid-plan purchases, cancellations, and refunds work for Simple Billing.

Free plan

You can use Simple Billing on the free plan for as long as you like, at no cost and with no card required. Try the product fully before you ever pay.

Paid plans

• Paid plans are a one-time annual payment made through Razorpay. They do not auto-renew, so you are never charged again without starting a new purchase.
• When the annual period ends, your account simply reverts to the free plan. There is nothing to cancel to avoid a renewal charge.

Cancellation

Because plans do not auto-renew, “cancellation” means choosing not to renew — no action is required. If you wish to stop using a paid plan mid-term, you can do so at any time; the plan simply remains active until the paid period ends.

Refunds

• 7-day refund window. If you are not satisfied with a paid plan, email us within 7 days of the payment and we will refund it in full.
• Refunds are issued to the original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank.
• After the 7-day window, paid-plan fees are generally non-refundable, since the plan remains usable for the full annual period. We may make exceptions at our discretion for genuine issues.

Failed or duplicate payments

If you were charged but your plan did not activate, or you were charged more than once for the same purchase, contact us and we will resolve it and refund any duplicate charge.

How to request a refund

Email support@simplebillingapp.com with your account email and the payment reference. We aim to respond within 2 business days.